"The Path to Achievement Starts with Building Your Runway"

On Seattle University's Leadership Playbook Podcast, Retail Lockbox, Inc. President and CEO Craig Dawson discusses how he is leveraging his experience as a Black business owner and leader in heading up the Washington Roundtable and Washington Employers for Racial Equity, how he feels strongly about championing Black business, and the advice he would give to young professionals in the wake of the pandemic.

Click here to listen to the podcast.

12 Seattle Business Leaders to Watch in ’21

Seattle Business Magazine names 12 local business leaders to keep an eye on during a time of great uncertainty.

Craig Dawson.jpg

Craig Dawson
Craig Dawson runs a complicated business you’ve probably never heard of. Dawson is president and chief executive officer of Seattle’s Retail Lockbox Inc., which provides bill payment and imaging services to more than 200 customers in both the public and private sectors. He’s also an under-the-radar community advocate. He’s chairman of the board of directors of the Federal Reserve Bank of San Francisco, president-elect of business advocacy group The Washington Roundtable (where he is instrumental in developing diversity, equity and inclusion initiatives) and, this summer, was one of the architects of The Black Future Co-Op Fund, which is working to combat systemic racism and provide opportunities and economic security to the state’s Black community.

Click here to view the full article.

PSBJ reveals 100 most powerful, influential business people in Washington for 2020

Washington state's economic might was put to the test this year, and amid those hardships, influential leaders stepped to the forefront. So, as the Business Journal's newsroom debated its Power 100, it was important to produce a list that reflected the times. The region's recovery factors heavily into this year's list, which might be the biggest change from a year ago. It has been anything but business as usual in 2020.

Craig Power 100.PNG
Craig Power 100 Text.PNG

Federal Reserve Bank of San Francisco – Press Release – Craig Dawson Named Chair

Craig Dawson, president and chief executive officer of Retail Lockbox, Inc., a remittance processing, card payment services and document management services company, is now a Board of Governors-appointed director and has also been designated as chair of the Seattle branch board for 2020. Mr. Dawson served as a Bank-appointed director since 2015.

Click here to view the article.

Craig Dawson, President, Featured in Puget Sound Business Journal

Craig Dawson, President of Retail Lockbox, Inc., was recently featured in Puget Sound Business Journal's "Then & Now" series.

The PSBJ article illustrates many of the challenges Craig has overcome throughout his life - starting with his birth into Yesler Terrace housing projects all the way to the successful founding and running of Retail Lockbox, Inc. for over twenty years.

Click here to view the article.

Retail Lockbox Merchant Services Featured in ShoreTel IVR Case Study

Retail Lockbox, Inc.'s sister company, Retail Lockbox Merchant Services (RLMS), was recently featured in a case study by ShoreTel. RLMS collaborates with ShoreTel, one of the largest providers of hybrid business telephony and unified communications solutions, to provide a highly customized and unique Interactive Voice Response (IVR) solution for merchant clients.

"Preferring to focus on core business objectives rather than build a solution on their own, RLMS called on ShoreTel’s professional services to help with the original development of their IVR voice applications. However, if merchants need changes to the IVRs, RLMS also has code-level access that allows their in-house team to easily make updates on the fly."

You can read the entire article on ShoreTel's website, just click here.

Craig Dawson, Retail Lockbox, Inc. Featured in University of Washington's Foster Business Magazine

Craig Dawson and Retail Lockbox, Inc. are featured in the Spring edition of the University of Washington's Foster Business Magazine. Found on page 12, the feature details Mr. Dawson's contributions to the Consulting and Business Development Center, and how the Center has helped Retail Lockbox, Inc. and Mr. Dawson find success.

"Dawson served on Thad Spratlan's precursor consulting teams while studying at Foster in the early '80s. Retail Lockbox, the payment processing firm he co-founded in 1994, was one of the Center's earliest consulting clients. And he joined its advisory board soon after."

Click here to view the magazine and continue reading (page 12).


From the Foster School of Business website:

Published twice per year, Foster Business brings you school news and highlights, insights from the latest faculty research, and great stories about alumni, students, faculty and business leaders that help make Foster a top business school.

In the Spring 2016 issue of Foster Business:

In its 20 years of existence, the Consulting and Business Development Center has made a massive—and expanding—impact; the Foster School’s innovative approach to career management offers opportunities of a lifetime with the world’s best businesses; learn how Foster developed an app-style MBA rankings calculator. Plus, read about the latest faculty research and news at Foster, and what alumni Orin Smith (BA 1965), Molly Moore (MBA 2012), Kevin Clark (BA 1977) and father-and-son, Tom (BA 1982) and Jeff Lindquist (BA 2016) are up to.

http://foster.uw.edu/about-foster-school/publications/